Complaints Procedure

Last Updated: April 2026

At BeeMarkets UAE, we are committed to providing a transparent and professional service. If you are unsatisfied with any aspect of our service, please follow this complaints procedure. We treat all complaints seriously and will work to resolve them fairly and promptly.

Step 1: Submit Your Complaint

Email: complaints@beemarkets.ae

Please include:

Your full name and contact details
A clear description of your complaint, including dates and relevant documents
Any previous reference numbers (if applicable)

Step 2: Acknowledgement

We will acknowledge receipt of your complaint within 2 business days. The acknowledgement will include the name and contact details of the person handling your complaint.

Step 3: Investigation and Resolution

We will investigate your complaint thoroughly and aim to provide a final response within 30 business days from the date of receipt. If we need more time due to the complexity of the complaint, we will notify you in writing with an expected resolution date.

Step 4: Escalation to the CMA

If you are not satisfied with our final response, or if we have not resolved your complaint within the stated timeframe, you have the right to escalate your complaint to the Capital Market Authority (CMA).

CMA Contact: Website: www.cma.gov.ae | Complaints Portal available on the CMA website.

Please note: The CMA typically requires that you have attempted to resolve the complaint directly with us before escalating.

Important Notes

All complaints are handled confidentially.
We maintain a record of all complaints for regulatory review.
Making a complaint does not affect your legal rights.